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APA Citation
Duan, Y., Fu, G., Zhou, N., Sun, X., Tang, M., & Gao, H. (2016). towards a problem-value-constraint framework for maximising business value through minimising under design and over design. International journal of services technology and management, 22, 120–141. http://access.bl.uk/ark:/81055/vdc_100070023025.0x000003