Cite
APA Citation
Horton, D. J., Yarbrough, P. M., Wanner, N., Murphy, R. D., Kukhareva, P. V., & Kawamoto, K. (n.d.). improving Physician Communication With Patients as Measured by HCAHPS Using a Standardized Communication Model. American journal of medical quality, 32, 617–624. http://access.bl.uk/ark:/81055/vdc_100069947842.0x00001e