Cite
MLA Citation
Marlene Santin and Benjamin Kelly. “The Managed Heart Revisited: Exploring the Effect of Institutional Norms on the Emotional Labor of Flight Attendants Post 9/11.” Journal of contemporary ethnography, vol. 46, n.d., pp. 519–543. http://access.bl.uk/ark:/81055/vdc_100069529651.0x000003