Business-to-business social exchange relationship beyond trust and commitment. (August 2017)

• Record Type: Journal Article
• Authors: Jeong, Miyoung; Oh, Haemoon
• Is Part Of: International journal of hospitality management. Volume 65(2017)
• Page Start: 115
• Page End: 124
• Publication Date: 2017-08
• Subjects: Hotel management -- Periodicals; Restaurant management -- Periodicals; Food service management -- Periodicals; Hôtels -- Gestion -- Périodiques; Restaurants -- Gestion -- Périodiques; Services alimentaires -- Gestion -- Périodiques; Food service management; Hotel management; Restaurant management; Periodicals; 647.94
• DOI: 10.1016/j.ijhm.2017.06.004
• Languages: English
• ISSNs: 0278-4319

Abstract

Highlights: Extended social exchange theory in application to the business to business relationship between destination management companies and meeting planners. Evaluated and compared the roles of trust and satisfaction as mediators in a social exchange theory model. Examined social exchange theory from a dyadic perspective with business partners in the same relationship. Found that satisfaction could play a more significant role than trust as a mediator in business to business relationships.