Effects of Positive and Negative Feedback Sequence on Work Performance and Emotional Responses. Issue 2 (3rd April 2018)

• Record Type: Journal Article
• Authors: Choi, Eunju; Johnson, Douglas A; Moon, Kwangsu; Oah, Shezeen
• Is Part Of: Journal of organizational behavior management. Volume 38:Issue 2/3(2018)
• Page Start: 97
• Page End: 115
• Publication Date: 2018-04-03
• Subjects: positive feedback -- negative feedback -- feedback sequence -- emotional responses; Organizational behavior -- Management -- Periodicals; 302.3505
• DOI: 10.1080/01608061.2017.1423151
• Languages: English
• ISSNs: 0160-8061

Abstract

ABSTRACT: Performance feedback has been broadly used within Organizational Behavior Management. However, the specifics regarding the most effective type of feedback still merits careful investigation, including the use of positive and negative sequences of feedback. The current study randomly assigned participants to receive one of the following sequences: (a) positive-positive feedback, (b) positive-negative feedback, (c) negative-positive feedback, and (d) negative-negative feedback. Uniform feedback delivery resulted in higher performance, although inconsistent feedback resulted in lessened negative emotional responses. Recommendations on whether to deliver positive or negative feedback in isolation or combination may depend upon the outcomes currently being prioritized by the organization.