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APA Citation
Lorenz, M. P., Ramsey, J. R., Tariq, A., & Morrell, D. L. (2017). service excellence in the light of cultural diversity: the impact of metacognitive cultural intelligence. Journal of service theory and practice, 27(2), 475–495. http://access.bl.uk/ark:/81055/vdc_100042037086.0x00000a