Cite
HARVARD Citation
Lorenz, M. et al. (2017). Service excellence in the light of cultural diversity: the impact of metacognitive cultural intelligence. Journal of service theory and practice. 27 (2), pp. 475-495. [Online].
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Lorenz, M. et al. (2017). Service excellence in the light of cultural diversity: the impact of metacognitive cultural intelligence. Journal of service theory and practice. 27 (2), pp. 475-495. [Online].