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APA Citation
Chen, Y., Shen, Y., Lee, C. T., & Yu, F. (2017). measuring quality variations in e-service. Journal of service theory and practice, 27(2), 427–452. http://access.bl.uk/ark:/81055/vdc_100042037086.0x000005
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Chen, Y., Shen, Y., Lee, C. T., & Yu, F. (2017). measuring quality variations in e-service. Journal of service theory and practice, 27(2), 427–452. http://access.bl.uk/ark:/81055/vdc_100042037086.0x000005