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APA Citation
Petzer, D. J., De Meyer-Heydenrych, C. F., & Svensson, G. (2017). perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context. International journal of bank marketing, 35(2), 241–253. http://access.bl.uk/ark:/81055/vdc_100042035357.0x000057