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APA Citation
Aquilani, B., Silvestri, C., Ruggieri, A., & Gatti, C. (2017). a systematic literature review on total quality management critical success factors and the identification of new avenues of research. TQM journal, 29(1), 184–213. http://access.bl.uk/ark:/81055/vdc_100040485309.0x00000e