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APA Citation
Furrer, O., Sudharshan, D., Tsiotsou, R. H., & Liu, B. S. (2016). a framework for innovative service design. Service industries journal, 36(9), 452–471. http://access.bl.uk/ark:/81055/vdc_100039238161.0x00002a
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Furrer, O., Sudharshan, D., Tsiotsou, R. H., & Liu, B. S. (2016). a framework for innovative service design. Service industries journal, 36(9), 452–471. http://access.bl.uk/ark:/81055/vdc_100039238161.0x00002a