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APA Citation
Luu, N., Hau, L. N., Ngo, L. V., Bucic, T., & Cuong, P. H. (2016). outcome versus process value in service delivery. Journal of services marketing, 30(6), 630–642. http://access.bl.uk/ark:/81055/vdc_100038918239.0x00001e
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Luu, N., Hau, L. N., Ngo, L. V., Bucic, T., & Cuong, P. H. (2016). outcome versus process value in service delivery. Journal of services marketing, 30(6), 630–642. http://access.bl.uk/ark:/81055/vdc_100038918239.0x00001e