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APA Citation
Carter, J. C., & Silverman, F. N. (2016). using HCAHPS data to improve hospital care quality. TQM journal, 28(6), 974–990. http://access.bl.uk/ark:/81055/vdc_100038497878.0x000015
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Carter, J. C., & Silverman, F. N. (2016). using HCAHPS data to improve hospital care quality. TQM journal, 28(6), 974–990. http://access.bl.uk/ark:/81055/vdc_100038497878.0x000015