The relationship between credit card attributes and the demographic characteristics of card users in China. Issue 7 (3rd October 2016)

• Record Type: Journal Article
• Authors: Gan, Christopher E.C.; Cohen, David A.; Hu, Baiding; Tran, Minh Chau; Dong, Weikang; Wang, Annie
• Is Part Of: International journal of bank marketing. Volume 34:Issue 7(2016)
• Page Start: 966
• Page End: 984
• Publication Date: 2016-10-03
• Subjects: China -- Credit -- Consumers -- Credit cards -- Electronic transaction -- Electronic payment; E0 -- E4 -- E5; Bank marketing -- Periodicals; Financial services industry -- Marketing -- Periodicals; 332.106888
• DOI: 10.1108/IJBM-09-2015-0133
• Languages: English
• ISSNs: 0265-2323

Abstract

Abstract : Purpose: The purpose of this paper is to investigate the impact that several of these factors have on a consumer's decision to hold a credit card, as well as those involved in determining the level of credit card limit. Design/methodology/approach: Potential explanatory variables were identified in the literature, then used to build a binary logit model to test the impact of the card and consumer characteristics on credit card ownership. Data were collected via a structured interview of 409 consumers living in Hebei Province, China. Findings: The results indicate that convenience in use, level of credit card interest rates, the application process, number of people in the household, a rewards programme, marital status, credit limit and age influence the likelihood of the respondent holding a credit card. Further, an anaylsis shows that the number of credit cards held, duration of holding a credit card, monthly credit card purchasing volume and having a degree at the tertiary level, are significantly and positively related to different levels of credit limit. Originality/value: In summary, in order to attract more consumers to credit card use, the banks and credit card companies should consider making it more convenient for consumers to use their credit cards. Moreover, banks can increase their networking and degree of cooperation with merchants to increase the acceptance of payment by credit card. The most heavily used businesses such as supermarkets and smaller retailers, where consumers purchase goods frequently, would be good targets for banks' attention. In addition, banks might also improve credit card reward programmes to make these more efficient and perhaps increase the size of the rewards customers can earn through card use.