Do the warning notices decrease or increase opportunistic behavior in cinemas?. (September 2016)

• Record Type: Journal Article
• Authors: Chen, Yi-Mu; Huang, Tseng-Lung
• Is Part Of: Journal of retailing and consumer services. Volume 32(2016)
• Page Start: 227
• Page End: 233
• Publication Date: 2016-09
• Subjects: Consumer ethical beliefs -- Emotional experience -- Tainted-fruit effect -- Opportunistic behavior -- Cinema servicescapes -- Warning notices; Retail trade -- Periodicals; Service industries -- Periodicals; Customer services -- Periodicals; Commerce de détail -- Périodiques; Service à la clientèle -- Périodiques; Customer services; Retail trade; Periodicals; 658.87
• DOI: 10.1016/j.jretconser.2016.06.017
• Languages: English
• ISSNs: 0969-6989

Abstract

Abstract: Drawing on the theory of reasoned action, emotional experiences, and the effect of warning notices on moviegoers, an integrated model is proposed. Three hundred and forty-five respondents were recruited and randomly assigned one of three scenario descriptions. After reading the scenario descriptions, the levels of respondent opportunistic behavior and emotional experience were measured by questionnaire. The findings indicate that when consumers have a relatively high level of ethical belief, they tend to favor a cinema's policy and exhibit few opportunistic behaviors. Moreover, as the level customer ethical belief increases, their emotional experience decreases. This effect of warning notices supports the tainted fruit theory. The research conclusions serve as references for cinema owners in operating their business and for the related institutions in implementing appropriate policies.