Measurement of food safety culture using survey and maturity profiling tools. (August 2016)

• Record Type: Journal Article
• Authors: Jespersen, Lone; Griffiths, Mansel; Maclaurin, Tanya; Chapman, Benjamin; Wallace, Carol A.
• Is Part Of: Food control. Volume 66(2016:Aug.)
• Page Start: 174
• Page End: 182
• Publication Date: 2016-08
• Subjects: Food safety -- Food safety culture -- Food manufacturing -- Food safety maturity model -- Capability areas -- Culture measurement; Food -- Quality -- Periodicals; Food -- Analysis -- Periodicals; Food handling -- Periodicals; Food industry and trade -- Quality control -- Periodicals; Aliments -- Industrie et commerce -- Qualité -- Contrôle -- Périodiques; Aliments -- Qualité -- Périodiques; Aliments -- Analyse -- Périodiques; Hygiène alimentaire -- Périodiques; Food -- Analysis; Food handling; Food -- Quality; Periodicals; Electronic journals; 664.07
• DOI: 10.1016/j.foodcont.2016.01.030
• Languages: English
• ISSNs: 0956-7135

Abstract

Abstract: Organizational culture is defined by dimensions and characteristics that can be used to measure food safety culture in food manufacturing through a food safety maturity model. Maturity models from quality, health care, and information technology have been used since early 1970 and this work presents a novel food safety culture maturity model with five capability areas and food safety pinpointed behaviours specific to functions and levels in a food manufacturing company. A survey tool linked to the model is used to measure a company's position within the maturity model framework. The method was tested with a Canadian food manufacturer and proved valuable to measure food safety culture across the five capability areas, which provides the manufacturer with a map for prioritizing future efforts to strengthen food safety culture. Highlights: Theory of organizational culture was applied to measure food safety culture characteristics. Food safety culture was measured using a self-assessment survey with pinpointed food safety behaviours. A maturity model was developed to measure food safety culture in food manufacturing. The tool was tested with a Canadian food manufacturer resulting in a measure of the organization's food safety culture across six capability areas.