Cite
HARVARD Citation
Hwang, H. et al. (2016). Experiential regret in service failure: The role of service justices. Journal of transnational management. 21 (1), pp. 3-11. [Online].
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Hwang, H. et al. (2016). Experiential regret in service failure: The role of service justices. Journal of transnational management. 21 (1), pp. 3-11. [Online].