Privacy versus reward: Do loyalty programs increase consumers' willingness to share personal information with third-party advertisers and data brokers?. (January 2016)

• Record Type: Journal Article
• Authors: Jai, Tun-Min (Catherine); King, Nancy J.
• Is Part Of: Journal of retailing and consumer services. Volume 28(2016)
• Page Start: 296
• Page End: 303
• Publication Date: 2016-01
• Subjects: Consumer loyalty -- Commitment -- Consumer data -- Information privacy -- Privacy segment index -- Data brokers; Retail trade -- Periodicals; Service industries -- Periodicals; Customer services -- Periodicals; Commerce de détail -- Périodiques; Service à la clientèle -- Périodiques; Customer services; Retail trade; Periodicals; 658.87
• DOI: 10.1016/j.jretconser.2015.01.005
• Languages: English
• ISSNs: 0969-6989

Abstract

Abstract: This research reports that U.S. online shoppers significantly identify third-party advertisers and data brokers as separate agents and display different attitudes toward sharing their PI in the context of online retailing. Applying Westins' Privacy Segmentation Index, the results showed that enrollment in multiple loyalty programs significantly predicts Privacy Pragmatic shoppers' willingness to share personal information, while consumer commitment significantly increases both the Privacy Unconcerned and Pragmatist groups' willingness to share. Conversely, this is not the case for Privacy Fundamentalists. Age and gender also played important roles in predicting consumers' willingness to share their PI with advertisers and data brokers.