Cite
APA Citation
Pino, M., Pozzuoli, L., Riccioni, I., & Castellarin, V. (2016). "Oh" + Apology + Solution: A Practice for Managing the Concomitant Presence of a Possible Offense and a Problem-to-be-Solved. Discourse processes, 53(1), 47–62. http://access.bl.uk/ark:/81055/vdc_100028773647.0x000036