Cite
MLA Citation
Arash Shahin et al.. “EFQMQual: evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach.” Measuring business excellence, vol. 18, no. 3, 2014, pp. 38–56. http://access.bl.uk/ark:/81055/vdc_100026106844.0x000039