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APA Citation
Beal, B., Martin, C., & Fall, T. (2014). executive summary of 'Customer delight and work engagement'. Journal of services marketing, 28(5), . http://access.bl.uk/ark:/81055/vdc_100026104362.0x000020
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Beal, B., Martin, C., & Fall, T. (2014). executive summary of 'Customer delight and work engagement'. Journal of services marketing, 28(5), . http://access.bl.uk/ark:/81055/vdc_100026104362.0x000020