Daily Deliberative Dissonance Acting among Police Officers. Issue 7 (19th August 2014)

• Record Type: Journal Article
• Authors: van Gelderen, Benjamin; Bakker, Arnold B.; Konijn, Elly; Binnewies, Carmen; Tetrick, LoisE.; Tetrick, LoisE.
• Is Part Of: Journal of managerial psychology. Volume 29:Issue 7(2014)
• Publication Date: 2014-08-19
• Subjects: Organizational behavior -- Periodicals; Management -- Psychological aspects -- Periodicals; Psychology, Industrial -- Periodicals; Industrial management -- Psychological aspects -- Periodicals; 158.7
• DOI: 10.1108/JMP-07-2012-0198
• Languages: English
• ISSNs: 0268-3946

Abstract

<abstract> <title> <x content-type="archive" xml:space="preserve">Abstract</x> </title> <sec sec-type="purpose"> <title>Purpose</title> <p>This study aims to gain insight into the relationships of daily deliberative dissonance acting (DDA) with daily strain and daily work engagement. DDA refers to the deliberate acting of emotions to achieve one's work goals. We hypothesized that daily DDA would be positively related to strain through feelings of emotional dissonance. In addition, we predicted that DDA would be positively related to daily work engagement via job accomplishment.</p> </sec> <sec sec-type="design|methodology|approach"> <title>Design/methodology/approach</title> <p>We applied a five-day quantitative diary design with two measurement occasions per day using a sample of 54 police officers (i.e., 270 measurement occasions). In the multilevel analyses, we controlled for previous levels of the dependent variables in order to analyse change.</p> </sec> <sec sec-type="findings"> <title>Findings</title> <p>Multilevel analyses revealed that police officers deliberatively engaged in emotional labor with both detrimental and beneficial consequences, as assessed via their daily reports of strain and work engagement.</p> </sec> <sec sec-type="practical implications"> <title>Practical implications</title> <p>The results suggest that acting emotions is not inherently harmful, but may also be beneficial for job accomplishment, which fosters work engagement. The training of police officers and possibly other service employees should include the topic of DDA as a form of emotional labor and its consequences for psychological well-being. </p> </sec> <sec sec-type="originality|value"> <title>Originality/value</title> <p>The present study showed that police officers engage in deliberate dissonance acting. We showed how this emotion regulation technique is related to strain and engagement – on a daily basis.</p> </sec> </abstract>