Cite
MLA Citation
Anu Raninen et al.. “Applying software process modeling to improve customer support processes.” Journal of software, vol. 27, no. 4, n.d., pp. 274–293. http://access.bl.uk/ark:/81055/vdc_100025878787.0x00003f
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Anu Raninen et al.. “Applying software process modeling to improve customer support processes.” Journal of software, vol. 27, no. 4, n.d., pp. 274–293. http://access.bl.uk/ark:/81055/vdc_100025878787.0x00003f