The franchise relationship in China: agency and institutional theory perspectives. Issue 9 (2nd September 2014)

• Record Type: Journal Article
• Authors: Marie Doherty, Anne; Chen, Xiaomin; Alexander, Nicholas
• Is Part Of: European journal of marketing. Volume 48:Issue 9/10(2014)
• Page Start: 1664
• Page End: 1689
• Publication Date: 2014-09-02
• Subjects: Marketing -- Periodicals; Consumer behavior -- Periodicals; 658.8
• DOI: 10.1108/EJM-04-2012-0199
• Languages: English
• ISSNs: 0309-0566

Abstract

<abstract> <title> <x content-type="archive" xml:space="preserve">Abstract</x> </title> <sec> <title content-type="abstract-heading">Purpose</title> <p> – The purpose of this study is to explore the franchise relationship in China, focusing on the relational constructs of power, control, support and conflict in this developing franchise environment. Agency theory has dominated franchise research. A more rounded theoretical interpretation of the franchising relationship is offered by employing both agency theory and institutional theory perspectives. </p> </sec> <sec> <title content-type="abstract-heading">Design/methodology/approach</title> <p> – The study adopts an interpretive approach, employing in-depth interviews with franchisors and franchisees in nine franchise organisations operating in the retail sector in China. It contributes a fuller understanding of how to manage the research process in China. </p> </sec> <sec> <title content-type="abstract-heading">Findings</title> <p> – The study reveals how the relational constructs of power, control, support and conflict are manifest in the franchise relationship in China. The explanatory power of agency theory is apparent when viewed in terms of the vertical agency problem. However, free-riding outside the franchise system, in the form of counterfeiting, mitigates against the occurrence of free-riding within it. With regard to institutional theory, we demonstrate that the regulatory institutional pillar is a crucial foundation for the franchise relationship. </p> </sec> <sec> <title content-type="abstract-heading">Practical implications</title> <p> – The study offers insights for franchisors and franchisees considering franchise relationships in China. </p> </sec> <sec> <title content-type="abstract-heading">Originality/value</title> <p> – For the first time in the literature, this study offers insights into key elements of the franchise relationship in China. Employing both agency and institutional theories facilitates a rounded explanation of the developing franchise environment in China.</p> </sec> </abstract>