The 7 principles of conflict resolution : how to resolve disputes, defuse difficult situations and reach agreement /: how to resolve disputes, defuse difficult situations and reach agreement. (2018)

• Record Type: Book
• Other Titles: Seven principles of conflict resolution
• Further Information: Note: Louisa Weinstein.
• Authors: Weinstein, Louisa
• Contents: Cover; Title Page; Copyright Page; Contents; About the author; Introduction; What this book will do for you; What this book will do for the people around you; PART 1 THE THEORY: UNDERSTANDING CONFLICT RESOLUTION; 1 What you need to know about conflict; 2 The language of early conflict resolution; 3 Mediation: What it is and why it works; PART 2 THE PRACTICE: THE 7 PRINCIPLES OF EARLY CONFLICT RESOLUTION; 4 Principle 1: Acknowledge the conflict; 5 Principle 2: Take control of your response; 6 Principle 3: Apply the resolution framework for difficult conversations (Stage 1) 7 Principle 3: Apply the resolution framework for difficult conversations (Stage 2)8 Principle 4: Manage the resolution -- the soft mediation assignment; 9 Principle 5: Build a culture of early conflict resolution; 10 Principle 6: Walk the walk -- using conflict resolution tools in everyday life; 11 Principle 7: Engage the safety net -- what to do when informal conflict resolution doesn't work; PART 3 MAKING A SUCCESS OF CIVIL, COMMERCIAL OR EMPLOYMENT MEDIATION; 12 Getting the mediation process off the ground; 13 Preparing for mediation; 14 Becoming a mediator; APPENDICES Appendix 1: Employee questionnaireAppendix 2: Director/team lead questionnaire; Appendix 3: Head of legal/HR/finance questionnaire; Appendix 4: Client/stakeholder questionnaire; Index; A; B; C; D; E; F; G; H; I; M; N; O; P; Q; R; S; T; U; V; W; Y; Back Cover
• Publisher Details: Harlow, England New York : Pearson
• Publication Date: 2018
• Extent: 1 online resource
• Subjects: 658.4053; Conflict management; Interpersonal communication; Mediation; Problem solving; Negotiating; Problem Solving; Gestion des conflits; Communication interpersonnelle; Médiation; Résolution de problème; mediation; Conflict management; Interpersonal communication; Mediation; Problem solving; Electronic books
• Languages: English
• ISBNs: 9781292220932; 1292220937; 9781292220949; 1292220945
• Related ISBNs: 1292220929; 9781292220925
• Notes: Note: Online resource; title from digital title page (viewed on September 07, 2018).
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.