Dealing with disputes and conflict : a self-help tool-kit for resolving arguments in everyday life /: a self-help tool-kit for resolving arguments in everyday life. (2022)

• Record Type: Book
• Further Information: Note: Tony Whatling.
• Authors: Whatling, Tony, 1939-
• Contents: 1. Defining Mediation, its Fundamental Principles, Styles and Typical Stages of the Process 2. Some Common Theories Summarised 3. One Particular Interpersonal Communication Theory for LM Practice - Transactional Analysis 4. What are the Known Attributes of Effective Mediators? 5. What Skills and Strategies do Trained Mediators use and what is the difference between a Skill and a Strategy? 6. Looking in detail at what these Dispute Resolution Skills in the Mediators' Toolbox are, and what effect they may have when used strategically 7. Some Additional Strategic Interventions Beyond the Core Toolbox Skills. 8. The Power of Apology and Reconciliation in Mediation 9. Some Contemporary Issues and Dealing with Social Media Communication Conflicts 10. Some Cautionary Concerns such as Ensuring Safe Practice 11. Some Important Cautionary Warnings to Bear in Mind 12. Buying what we Sell Matters: To what Extent do Mediators apply their Principles and Professional Expertise to the Management of Conflict in their own Daily Lives? 13. Some Illuminative Case Examples from Different Dispute Contexts. 14. Conclusions
• Edition: 1st
• Publisher Details: London : Routledge
• Publication Date: 2022
• Extent: 1 online resource
• Subjects: 303.69; Conflict management; Self-help techniques
• Languages: English
• ISBNs: 9781000786064; 9781000786026; 9781003317005
• Related ISBNs: 9781032328461; 9781032328409
• Notes: Note: Includes bibliographical references and index.; Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.