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HARVARD Citation
Bryson, J. et al. (2020) Service management : theory and practice. [Online]. Basingstoke : Palgrave Macmillan. Available from: http://access.bl.uk/ark:/81055/vdc_100110518309.0x000001
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Bryson, J. et al. (2020) Service management : theory and practice. [Online]. Basingstoke : Palgrave Macmillan. Available from: http://access.bl.uk/ark:/81055/vdc_100110518309.0x000001