Cite
APA Citation
Stone, D., Patton, B., & Heen, S. (2020). Difficult conversations : how to discuss what matters most. London : Penguin Books. http://access.bl.uk/ark:/81055/vdc_100113269181.0x000001
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Stone, D., Patton, B., & Heen, S. (2020). Difficult conversations : how to discuss what matters most. London : Penguin Books. http://access.bl.uk/ark:/81055/vdc_100113269181.0x000001