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APA Citation
Ferreira, J. E., Palanisamy, B., Ye, K., Kantamneni, S., & Zhang, L. (Eds.) (2020). Services – SERVICES 2020 : 16th World Congress, Held as Part of the Services Conference Federation, SCF 2020, Honolulu, HI, USA, September 18-20, 2020, Proceedings. Cham : Springer. http://access.bl.uk/ark:/81055/vdc_100106520547.0x000001