Cite
HARVARD Citation
Ferreira, J. et al. (eds.) (2020) Services – SERVICES 2020 : 16th World Congress, Held as Part of the Services Conference Federation, SCF 2020, Honolulu, HI, USA, September 18-20, 2020, Proceedings. [Online]. Cham : Springer. Available from: http://access.bl.uk/ark:/81055/vdc_100106520547.0x000001