Cite
APA Citation
Institution,, B. S. (2020). BS EN ISO 23592. Service excellence. Principles and model.. London : British Standards Institution. http://access.bl.uk/ark:/81055/vdc_100106277983.0x000001
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Institution,, B. S. (2020). BS EN ISO 23592. Service excellence. Principles and model.. London : British Standards Institution. http://access.bl.uk/ark:/81055/vdc_100106277983.0x000001