Cite
HARVARD Citation
Institution,, B. (1994) Total quality management.. [Online]. London : British Standards Institution. Available from: http://access.bl.uk/ark:/81055/vdc_100104427788.0x000001
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Institution,, B. (1994) Total quality management.. [Online]. London : British Standards Institution. Available from: http://access.bl.uk/ark:/81055/vdc_100104427788.0x000001