Cite
HARVARD Citation
Alt, R. et al. (2020) Social customer relationship management : fundamentals, applications, technologies. [Online]. Cham : Springer. Available from: http://access.bl.uk/ark:/81055/vdc_100087453384.0x000001
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Alt, R. et al. (2020) Social customer relationship management : fundamentals, applications, technologies. [Online]. Cham : Springer. Available from: http://access.bl.uk/ark:/81055/vdc_100087453384.0x000001