Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships /: how to turn customer satisfaction into customer relationships. (2019)

Record Type:
Book
Title:
Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships /: how to turn customer satisfaction into customer relationships. (2019)
Main Title:
Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships
Further Information:
Note: Daniel Lafrenière.
Authors:
Lafrenière, Daniel
Contents:
1 What Is Customer Experience? 2 Why is Customer Experience so Important? 3 One Interaction. Multiple Touchpoints. 4 How To Create a Stellar Customer Experience 5 Measuring 6 Maintaining Customer Relationships. 7 The Importance of Digital Customer Experience 8 Why You Should Care About Social Media. 9 A Few Final Thoughts
Edition:
1st
Publisher Details:
New York : Productivity Press
Publication Date:
2019
Extent:
1 online resource, illustrations (black and white)
Subjects:
658.812
Customer relations
Consumer satisfaction
Customer loyalty
Languages:
English
ISBNs:
9781000708028
9781000707724
9781000707878
9780429328091
Related ISBNs:
9780367347987
9780367346034
Notes:
Note: Description based on CIP data; resource not viewed.
Access Rights:
Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
Access Usage:
Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.
View Content:
Available online (eLD content is only available in our Reading Rooms) ↗
Physical Locations:
British Library HMNTS - ELD.DS.470040
Ingest File:
02_617.xml