Mediale Dialogkompetenz : Umgang mit schwierigen Gesprächssituationen am Telefon und im Chat /: Umgang mit schwierigen Gesprächssituationen am Telefon und im Chat. ([2019])

• Record Type: Book
• Further Information: Note: Birgit Knatz, Stefan Schumacher.
• Authors: Knatz, Birgit; Schumacher, Stefan
• Contents: 1 Grundlagen für eine Dialogkompetenz.- 2 Herausfordernde Gesprächssituationen.- 3 Herausforderungen durch Kommunikationsschurkerei.- 4 Selbstsorge und Selbstmanagement.
• Publisher Details: Berlin, Germany : Springer
• Publication Date: 2019
• Extent: 1 online resource
• Subjects: 153.6; Hotlines (Counseling); Communication; Crisis intervention (Mental health services); PSYCHOLOGY / Cognitive Psychology; SCIENCE / Cognitive Science; Electronic books; Electronic books
• Languages: German
• ISBNs: 9783662587218; 3662587211
• Related ISBNs: 9783662587201
• Notes: Note: Includes bibliographical references.; Note: Online resource; title from PDF title page (EBSCO, viewed June 06, 2019).
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.