Handbook of consumer behavior, tourism, and the internet. (2013)

• Record Type: Book
• Uniform Title: Journal of travel & tourism marketing.
• Further Information: Note: Juline E. Mills, Rob Law, editors.
• Other Names: Mills, Juline E; Law, Rob
• Contents: SECTION 1. ONLINE TRAVEL CONSUMER SEARCH BEHAVIOR -- Consumer Objectives and the Amount of Search in Electronic Travel and Tourism Markets / Anssi Oorni -- Information Search Behavior and Tourist Characteristics: The Internet vis-a-vis Other Information Sources / Man Luo, Ruomei Feng, Liping A. Cai -- Barriers to Online Booking of Scheduled Airline Tickets / Stefan Klein, Frank Kohne, Anssi Oorni -- The Past, Present, and Future Research of Online Information Search / SooCheong (Shawn) Jang -- SECTION 2. TRAVEL WEBSITE USER CHARACTERISTICS -- Buyer Characteristics Among Users of Various Travel Intermediaries / Kara Wolfe, Cathy H.C. Hsu, Soo K. Kang -- Utilitarian Value in the Internet: Differences Between Broadband and Narrowband Users / Srikanth Beldona, Sheryl F. Kline, Alastair M. Morrison -- Online Travel Planning and College Students: The Spring Break Experience / Billy Bai, Clark Hu, Jeffrey Elsworth, Cary Countryman -- Reviewing the Profile and Behaviour of Internet Users: Research Directions and Opportunities in Tourism and Hospitality / Marianna Sigala -- SECTION 3. PERCEPTION AND QUALITY OF ONLINE LODGING AND TRAVEL BRANDS -- Comparison of Web Service Quality Between Online Travel Agencies and Online Travel Suppliers / Woo Gon Kim, Hae Young Lee -- A Study of the Perceptions of Hong Kong Hotel Managers on the Potential Disintermediation of Travel Agencies / Rob Law, William Lau -- Building E-Loyalty of Lodging Brands: Avoiding Brand Erosion / Brian Miller -- SECTION 4. E-COMPLAINT BEHAVIOR -- Internet Diffusion of an E-Complaint: A Content Analysis of Unsolicited Responses / Linda Shea, Linda Enghagen, Ashish Khullar -- Analyzing Hotel Customers' E-Complaints from an Internet Complaint Forum / Charles Changuk Lee, Clark Hu -- E-Complaints: Lessons to be Learned from the Service Recovery Literature / Brian Tyrell, Robert Woods -- SECTION 5. WEBSITE DESIGN AND DEVELOPMENT IN TRAVEL AND TOURISM -- Effects of Picture Presentations on Customers' Behavioral Intentions on the Web / Miyoung Jeong, Jiyoung Choi -- Developing, Operating, and Maintaining a Travel Agency Website: Attending to E-Consumers and Internet Marketing Issues / Jenny Ji-Yeon Lee, Heidi H. Sung, Agnes L. DeFranco, Richard A. Arnold -- Conflicting Viewpoints on Web Design / Peter O'Connor -- SECTION 6. WEBSITE EVALUATION IN HOSPITALITY AND TOURISM -- Website Evaluation in Tourism and Hospitality: The Art Is Not Yet Stated / Alastair M. Morrison, J. Stephen Taylor, Alecia Douglas -- Exploring Bed & Breakfast Websites: A Balanced Score Card Approach / Sheryl F. Kline, Alastair M. Morrison, Andrew St. John -- Staying Afloat in the Tropics: Applying a Structural Equation Model Approach to Evaluating National Tourism Organization Websites in the Caribbean / Alecia Douglas, Juline E. Mills -- Developing a Content Analysis Evaluation Approach for the Examination of Limited-Service Lodging Properties / Sunny Ham.
• Publisher Details: Place of publication not identified : Routledge
• Publication Date: 2013
• Extent: 1 online resource (334 pages)
• Subjects: 910/.68/8; Tourism -- Computer network resources -- Handbooks, manuals, etc; Tourism -- Handbooks, manuals, etc; Internet marketing -- Handbooks, manuals, etc; Tourisme -- Ressources Internet; Voyage -- Ressources Internet; Communication en tourisme; Marketing sur Internet; Internet marketing; Tourism; Tourism -- Computer network resources; Toerisme; Internet; Marketing; Consumentengedrag; Electronic Commerce; Tourismus; Verbraucherverhalten; Handbooks and manuals
• Languages: English
• ISBNs: 9781136429194; 1136429190
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.