Cite
MLA Citation
Louis E Freund et al., editors. Advances in the human side of service engineering : proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA. Cham, Switzerland : Springer, 2018. http://access.bl.uk/ark:/81055/vdc_100072525616.0x000001