Cite
HARVARD Citation
Freund, L. et al. (eds.) (2018) Advances in the human side of service engineering : proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA. [Online]. Cham, Switzerland : Springer. Available from: http://access.bl.uk/ark:/81055/vdc_100072525616.0x000001