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APA Citation
Satzger, G., Patrício, L., Zaki, M., Kühl, N., & Hottum, P. (Eds.) (2018). Exploring service science : 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings. Cham, Switzerland : Springer. http://access.bl.uk/ark:/81055/vdc_100066645093.0x000001