Cite
HARVARD Citation
Unknown (2005) The real-time contact center. [Online]. New York, NY : AMACOM Books. Available from: http://access.bl.uk/ark:/81055/vdc_100060857873.0x000001
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Unknown (2005) The real-time contact center. [Online]. New York, NY : AMACOM Books. Available from: http://access.bl.uk/ark:/81055/vdc_100060857873.0x000001