Retaining Expert Knowledge : What to Keep in an Age of Information Overload /: What to Keep in an Age of Information Overload. (2018)

• Record Type: Book
• Further Information: Note: Peggy Salvatore.
• Authors: Salvatore, Peggy
• Contents: Cover; Half Title; Title Page; Copyright Page; CONTENTS; PREFACE; ACKNOWLEDGEMENTS; AUTHOR; PART I: THE OUTFLOW OF CORPORATE KNOWLEDGE; CHAPTER 1 THE LARGEST GENERATION LEAVES A GAP; Out with the Old; A Working with SMEs Methodology; Shallow Learning: Learning, Learning Everywhere; The World's Oldest Profession; Content Curation for Shallow Learning; Content Curation for Deep Learning; Push and Pull Learning; The Wide and Wild World Web; Learning How to Think Like an Expert; Teaching Critical Thinking Skills; Making Decisions and Judgment Calls about Value Deep Knowledge Knows Where Your Company Is GoingMore about Lost Organizational Knowledge; Recycle and Curate; Ongoing Evaluation and Review Cycles; Continuous Process Improvement Knowledge Management Flowchart; CHAPTER 2 PRIORITIZE YOUR CORPORATE ASSETS; Examine Your Organizational Chart; Organizational Forgetting; Have a Plan; Capture Your Competitive Advantages; Your Value and Distinction; Knowledge Mapping; How to Complete the Competitive Advantages Diagram; The Value of the Exercise; CHAPTER 3 SUCCESSION PLANNING WITH YOUR SMES; Name Your Gurus; About the Functional Area Exercise The Reluctant SMEYour SME Catch and Release Program: The Process of Retirement and Rehirement; Special Section: Succession Planning for Family-Owned Businesses; The Engineering Whiz: A Founder's Succession Planning; The Cement King: Wresting Control from the Heirs; Less Happy Endings; CHAPTER 4 THE EXPERTS' DISCERNMENT; Prioritize and Organize Your Assets; Identifying Critical Assets: Your Value and Distinction; Focus on Critical Information; Knowledge Stratification; Find Knowledge and Training Gaps; Checklist: Find Your Knowledge and Training Gaps; How to Prioritize the 4 Ms Drill Down into Target Area ManLeadership and Influence Is throughout Your Company; Prioritize and Organize Your Man Assets; The Knowledge and Training Gap Exercise; Find Your Gaps; Drill Down into Target Area Machine; Computers and More; Prioritize and Organize Your Information; The Knowledge and Training Gap Exercise; Find Your Gaps; Drill Down into Target Area Materials; When a Common Material May Not Be So Common; The Materials You Produce; Prioritize and Organize Your Information; The Knowledge and Training Gap Exercise; Find Your Gaps; Drill Down into Target Area Methods Some Methods and Processes Can Be Easily ReplicatedWhen a Method or Process Is Proprietary; Prioritize and Organize Your Information; The Knowledge and Training Gap Exercise; Find Your Gaps; Time and Resource Commitment; PART II: KNOWLEDGE MANAGEMENT IN THE AGE OF EXPONENTIAL TECHNOLOGICAL ADVANCES; CHAPTER 5 COLLECTION, STORAGE, AND DELIVERY CHALLENGES FOR CAPTURING EXPERTISE; Learning Transfer with the Multigenerational Workforce; Mutual Respect and Low Threat Interactions; Entitlement; For the Older Gen; For the Younger Gen; Young Workers Have the Greater Challenge
• Publisher Details: Boca Raton, FL : CRC Press
• Publication Date: 2018
• Extent: 1 online resource
• Subjects: 658.4/038; Knowledge management; Specialists; Employee retention; BUSINESS & ECONOMICS / Industrial Management; BUSINESS & ECONOMICS / Management; BUSINESS & ECONOMICS / Management Science; BUSINESS & ECONOMICS / Organizational Behavior; Electronic books
• Languages: English
• ISBNs: 9781351002882; 1351002880
• Related ISBNs: 9781138296367
• Notes: Note: Includes bibliographical references and index.; Note: Online resource; title from PDF title page (EBSCO, viewed May 22, 2018).
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.