Cite
HARVARD Citation
Unknown (2007) The call center handbook : the complete guide to starting, running and improving your call center. [Online]. London : CRC Press. Available from: http://access.bl.uk/ark:/81055/vdc_100058382466.0x000001
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Unknown (2007) The call center handbook : the complete guide to starting, running and improving your call center. [Online]. London : CRC Press. Available from: http://access.bl.uk/ark:/81055/vdc_100058382466.0x000001