The call center handbook : the complete guide to starting, running and improving your call center /: the complete guide to starting, running and improving your call center. ([2007?])

• Record Type: Book
• Further Information: Note: By Keith Dawson.
• Other Names: Dawson, Keith
• Edition: 2nd ed
• Publisher Details: London : CRC Press
• Publication Date: 2007
• Copyright Date: 1998
• Extent: 1 online resource
• Subjects: 658.05; Call centers -- United States; Business -- Communication systems; Telephone systems; Telecommunication systems; Management information systems; Customer services -- Communication systems; Marketing -- Communication systems; Business -- Communication systems; Call centers; Customer services -- Communication systems; Management information systems; Marketing -- Communication systems; Telecommunication systems; Telephone systems; United States
• Languages: English
• ISBNs: 9781482280623; 1482280620
• Related ISBNs: 1578200199
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.