Cite
HARVARD Citation
Unknown (2012) Customer service management training 101 : quick and easy techniques that get great results. [Online]. New York : AMACOM. Available from: http://access.bl.uk/ark:/81055/vdc_100056822414.0x000001
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Unknown (2012) Customer service management training 101 : quick and easy techniques that get great results. [Online]. New York : AMACOM. Available from: http://access.bl.uk/ark:/81055/vdc_100056822414.0x000001