Customer service management training 101 : quick and easy techniques that get great results /: quick and easy techniques that get great results. (©2012)

• Record Type: Book
• Further Information: Note: Renée Evenson.
• Other Names: Evenson, Renee, 1951-
• Contents: Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.
• Publisher Details: New York : AMACOM
• Publication Date: 2012
• Copyright Date: 2012
• Extent: 1 online resource (ix, 214 pages)
• Subjects: 658.3/1245; Customer services -- Management; Executives -- Training of; Time management; Leadership; Communication in management; BUSINESS & ECONOMICS -- Human Resources & Personnel Management; BUSINESS & ECONOMICS -- Workplace Culture; Communication in management; Customer services -- Management; Executives -- Training of; Leadership; Time management; Electronic books
• Languages: English
• ISBNs: 9780814417157; 0814417159; 9780814417164; 0814417167; 1283319578; 9781283319577
• Notes: Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.