Users not customers : who really determines the success of your business /: who really determines the success of your business. (2011)

• Record Type: Book
• Further Information: Note: Aaron Shapiro.
• Other Names: Shapiro, Aaron
• Publisher Details: London : Portfolio Penguin
• Publication Date: 2011
• Extent: 1 online resource (256 pages)
• Subjects: 658.812; Customer relations; Consumer satisfaction; Information technology -- Management; Electronic commerce; Consumer satisfaction; Customer relations; Electronic commerce; Information technology -- Management
• Languages: English
• ISBNs: 9780670920983; 0670920983
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.