Cite
MLA Citation
Unknown. Services marketing : people, technology, strategy. Boston : Pearson, 2011. http://access.bl.uk/ark:/81055/vdc_100047977534.0x000001
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Unknown. Services marketing : people, technology, strategy. Boston : Pearson, 2011. http://access.bl.uk/ark:/81055/vdc_100047977534.0x000001