A practical guide to information systems process improvement. (©2001)

• Record Type: Book
• Further Information: Note: By Anita Cassidy, Keith Guggenberger.
• Other Names: Cassidy, Anita; Guggenberger, Keith
• Contents: Contents ; INTRODUCTION TO IS PROCESS MANAGEMENT; Process Management; Benefits of Process Improvement; Market Drivers; Process Evolution; Barriers to Change; Process Improvement Tools and Methodologies; Key Points to Remember PROCESS FUNDAMENTALS OVERVIEW ; Process Definition; Process Stakeholders; Process Characteristics; Process Improvement Methodology Overview; Key Points to Remember GETTING STARTED ; Planning; Information Systems Strategic Plan; Project Goals; Understanding the IS Environment; Establish the Steering Team; Develop the Project Plan; Process Training; Pitfalls to Avoid; Key Points to Remember PROCESS IDENTIFICATION ; Understand Information Systems Area; Identify Information Systems Processes; Document Description; Identify Benefits; Identify Issues; Pitfalls to Avoid; Key Points to Remember PROCESS SELECTION ; Analyze Value; Prioritize Processes; Select Processes; Pitfalls to Avoid; Key Points to Remember CURRENT STATE PROCESS ASSESSMENT ; Gather Information; Flowchart the Process; Analyze the Flowchart; Pitfalls to Avoid; Key Points to Remember PROCESS PLAN ; Determine Process Objectives; Determine Process Metrics; Obtain Baseline Data; Benchmark the Process; Develop Process Plan; Pitfalls to Avoid; Key Points to Remember FUTURE STATE PROCESS MAPPING ; Identify Process Owner; Organize Redesign Sessions; Develop New Process; Validate New Process; Develop Process Documentation; Pitfalls to Avoid; Key Points to Remember IMPLEMENTING PROCESS CHANGES ; Determine Impact of Technology; Determine Impact on People; Plan the Implementation; Risk Management; Implement the New Process; Monitor the Process; Improve the Process; Pitfalls to Avoid; Key Points to Remember SUMMARY ; Methodology Overview; Success Criteria; Benefits of Process Improvement; Key Points to Remember APPENDICES ; Process Characteristics Checklist ; Customer Survey ; Process Evolution Readiness Assessment ; Project Success Assessment ; Process Descriptions ; Process Benefits ; Possible Process Issues ; Process Design Components ; Process Implementation Readiness Assessment Information Systems Environment Checklist INDEX
• Publisher Details: Boca Raton, Fla : St. Lucie Press
• Publication Date: 2001
• Copyright Date: 2001
• Extent: 1 online resource (269 pages), illustrations
• Subjects: 658.4/038/011; Management information systems; Information technology; Systèmes d'information de gestion; Technologie de l'information; COMPUTERS -- Management Information Systems; Information technology; Management information systems; Management informatiesystemen; Informatietechnologie; Informatieplanning; Procesbeheersing; Electronic books
• Languages: English
• ISBNs: 9781420025675; 1420025678
• Related ISBNs: 1574442813
• Notes: Note: Includes bibliographical references and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.