Dangerous customer service : dangerously great customer service--how to achieve it and maintain it /: dangerously great customer service--how to achieve it and maintain it. (2011)

• Record Type: Book
• Further Information: Note: Impact Innovation ; Phil Davis, Kate Stenner.
• Authors: Davis, Phil (Phil Martin); Stenner, Kate
• Other Names: Impact Innovation Ltd., sponsoring body.
• Contents: Introduction -- Emotional, rational and lifetime loyalty -- Basics and magic -- In your customer's shoe (singular) -- Managing for great service -- Creating service heroes -- Signals of service -- Training your customer -- Rewards and recognition -- Service across cultures -- Pulling it together.
• Publisher Details: London : Bloomsbury
• Publication Date: 2011
• Extent: 1 online resource (x, 178 pages), illustrations
• Subjects: 658.812; Business & Economics -- Customer Relations; Customer services; Creative ability in business; BUSINESS & ECONOMICS -- Customer Relations; Creative ability in business; Customer services; Customer services; Electronic books
• Languages: English
• ISBNs: 9781408127377; 1408127377; 9781408134344; 1408134349
• Related ISBNs: 9781408125021; 1408125021
• Notes: Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.