Customer satisfaction planning : ensuring product quality and safety within your MRP/ERP systems /: ensuring product quality and safety within your MRP/ERP systems. (2016)

• Record Type: Book
• Further Information: Note: Thomas T. Hirata.
• Authors: Hirata, Thomas T
• Contents: Customer Service Planning: A New Approach; Product Quality: The Need for Change; Limitations of MRP/ERP; Common Parts Problems and the Failure of MRP and Non-MRP Solutions; Customer Satisfaction Planning: Theory; Customer Satisfaction Planning: Implementation; Manufacturing Planning: Supply and Demand; Order Management and Manufacturing Scheduling; Supply Chain and Business Management; Building Customer Relations with CSP; Making the Switch: How to Convert to Customer Satisfaction Planning; Glossary
• Edition: 1st
• Publisher Details: New York : Productivity Press
• Publication Date: 2016
• Extent: 1 online resource
• Subjects: 658.812; Customer relations; Production planning; Production control; Manufacturing industries -- Customer services; Manufacturing industries -- Quality control
• Languages: English
• ISBNs: 9781439884836
• Related ISBNs: 9781315300245; 9781439884850; 9781420085006
• Notes: Note: Includes bibliographical references and index.; Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.